Registration fees, minus a $50 service charge, will be refunded to participants who send a written cancellation postmarked no fewer than 15 days before the training. If the participant purchased the DBT At a Glance DVD in the same transaction Behavioral Tech will retain $15. No refunds will be made thereafter. A colleague may be substituted for no extra charge if Behavioral Tech, LLC is notified at least two business days before the training.
| You may return any product
within 30 days of delivery, if
the product is in the original
packaging and in the same
condition as sold. All items
returned must be accompanied
by a customer return
number. To obtain a customer
return number please
contact our Customer Service
|Returned Check Policy
|For any returned check, the customer will be contacted via e-mail or telephone and made aware of the situation. At the time of notification, the individual/agency will be given an opportunity, and payment options, to pay the amount in full including return check fees ($35.00 per returned check). Returned checks remaining unredeemed after 60 days may be forwarded to a collection agency with the customer bearing the additional collection cost.
|Grievance Procedures for CE Actvities
Should a participant in any BTECH CEU event (to include online training and distance education) be unsatisfied with the product, the participant should immediately contact the onsite or assigned BTECH employee to register a complaint. If the matter is still not resolved, the BTECH employee will immediately contact the President/CEO or the VP of Operations of BTECH (Executive Staff) with a referral and a written description of the complaint. The Executive Staff Member will respond either in writing or by telephone to the participant within 2 business days.
During the initial contact the Executive Staff Member will assess the problem from the standpoint of the participant. Every effort will be made to resolve the issue by offering a refund or an exchange of product, within the published guidelines for refunds and substitutions.
If there is a death in the participant’s family/office and the participant cannot send a substitute or cannot take an exchange to another workshop or product, a refund will be made. If the participant becomes gravely ill or dies, and the family makes a written request for a refund, it will be made promptly.
|At Behavioral Tech, LLC ("BTECH") we are committed to protecting
your privacy. Please read on for more details about
Policy governs the www.behavioraltech.org web site
will post those changes to this Policy in this section
of the Site, and other places we deem appropriate so
that our users are always aware of what information
we collect, how we use it, and under what, if any,
circumstances we disclose it. We will always use any
information collected in accordance with the privacy
policy in place at the time the information was collected.
do we collect? How do we use it?
||When you register online
for workshops or other training events, we need to
know your name, e-mail address, mailing address, credit
card billing address, credit card number, and expiration
date. This allows us to process your registration and
notify you that your registration was successfully
completed. If you are not comfortable transmitting
any of this information via the Internet, please feel
to contact us at (206) 675-8588 to provide the information
over the telephone.
||When you order any products
from our store, we need to know your name, e-mail address,
mailing address, credit card billing address, credit
card number, and expiration date. This allows us to
process and fulfill your order and to notify you of
your order status. Again, this information may be provided
by telephone at the number listed above.
||We monitor customer traffic
patterns and site usage to help us develop the design
and layout of Site.
||We may also use the information
we collect to occasionally notify you about important
functionality changes to the Site or to send you other
information we think you'll find helpful. However,
we will only do this if you have opted-in to receiving
those mailings. Also, if at any time you decide you
no longer wish to receive them, you can always opt-out
by e-mailing us at firstname.lastname@example.org.
is a piece of data stored on the user’s computer
tied to information about the user. Usage of a cookie
is in no way linked to any personally identifiable
information while using the Site. BTECH uses a persistent
cookie for the Site. A persistent cookie is a small
text file stored on the user’s hard drive for
an extended period of time. Persistent cookies can
be removed by following Internet browser help file
cookies to create profiles of our users. A profile
is stored information that we keep on non-specific
users, which details user preferences. We use this
profile to tailor each user’s interaction with
the Site and to personalize our Site to your particular
interests. We do not provide this information to
disclose the information it collects to outside parties?
|When you participate
in any of our seminars or training events, we may provide
your name and contact information to therapists, consumers,
family members and/or non-profit mental health advocacy
groups so that they may contact you regarding your
services. Other than as specifically provided herein,
BTECH does not sell, trade, or rent your personal
information to others. BTECH may provide aggregate
statistics about our visitors, sales, traffic patterns,
and related site information to reputable third-party
vendors, but these statistics will include no personally
release personally identifiable information when we
believe, in good faith, that such release is reasonably
necessary to (i) comply with law, (ii) enforce or apply
the terms of any of our user agreements or (iii) protect
the rights, property or safety of BTECH, our users,
|In the event
that BTECH goes through a business transition, such
as a merger, acquisition by another company, or selling
a portion of its assets, users’ information,
in most instances, be a part of the assets transferred.
Such a transfer shall not be considered a violation
of or deviation from this Policy.
|How does BTECH
protect customer information?
|When you place
orders or register for workshops, we offer the use
of a secure server. The Secure Sockets Layer (SSL)
encrypts all information you input before it is sent
|How does BTECH
allow visitors to update or change the information
|You may update
or change information related to your BTECH account
by e-mailing us at email@example.com.
|If at any time
you would like us to remove you from our email or postal
mailing lists, feel free to contact us via email.
Please be sure to include your email address, full
name and password.
does BTECH protect children’s privacy?
|We are concerned
about the safety of children when they use the Internet.
Consistent with the Children’s Online Privacy
Protection Act of 1998, we will never knowingly request
personally identifiable information from anyone under
the age of 13.
|If we become
aware that an account holder is under the age of 13,
we will remove his or her personally identifiable information
from our files.
|NOTE TO CHILDREN
UNDER 13: YOU ARE NOT ELIGIBLE TO USE THE SERVICES
OR PURCHASE PRODUCTS ON THIS SITE. PLEASE DO NOT PROVIDE
US WITH ANY INFORMATION ABOUT YOURSELF.
links to other web sites and services?
|The Site may
contain links to other sites that are not under our
control. These web sites have their own policies regarding
privacy, which you should review before visiting them.
We have no responsibility for linked web sites and
provide these links solely for the convenience and
information of our visitors.
|By using the
Site, you consent to the collection and use of this
information by BTECH in the manner described in this
we will post those changes on this page so that you
are always aware of what information we collect, how
we use it, and under what circumstances we disclose
|Tell us what
your questions and comments about privacy. Please send
e-mail to firstname.lastname@example.org or
contact us by phone at 206-675-8588.